Elevating Store Reporting for a Major High Street Retailer

A major high street retailer faced regular challenges in elevating store reporting.

Information that central teams needed from stores for assurance and accurate decision-making was time-consuming to organise and difficult to compile.

The Challenge

Interacting with stores on an ad-hoc basis to gather and compile data was time-consuming, prone to inaccuracies, and often avoided altogether due to the complexities of data manipulation and interpretation.

Data Complexities

Elevating Store Reporting involved compiling and interacting with store data which proved to be a time-consuming and often inaccurate process

Skills Gap

The skills required to acquire, manipulate and interpret data posed a challenge, leading to hesitation and delays in engaging with stores

Efficiency Barriers

The effort required to acquire and understand the data deterred frequent interactions with stores

Solution

Our client sought to transform their store reporting. In order to acquire data from stores, we leveraged our Excellence platform.

Empowering Store Data Interactions

Providing Stores Tasklists, which meant all departments had a simple, efficient and effective means to get the data they needed. To allow the many internal customers to access and analyse the data once it was captured we introduced our self-service dashboard and reporting functionality, immediately enhancing accessibility for all.

Self-Service Reporting System

The Excellence Central Reporting platform introduced self-service reporting tailored to various management teams’ needs. Teams gained instant access to up-to-the-minute data, enabling quick and accurate decision-making aligned with their department’s focus.

Results

Our Central Reporting platform provided such valuable and powerful information that the client were able to use this to influence and change their future outlook and subsequently performance.

Centralised Reporting: Internal stakeholder teams gained centralised access to store data, leading to a unified approach to decision-making
Real-Time Insights: The introduction of real-time reporting allowed for instant access to current store metrics
Feedback Loop: Data-driven managerial visits were empowered by timely insights, improving the effectiveness of store interactions
Time Savings: Our solutions streamlined data acquisition and interpretation, saving valuable time and resources
Empowering Self-Service: Self-service reporting empowered stakeholders to quickly and easily retrieve data as needed, eliminating reliance on others and allowing for accurate and relevant retrieval of data
Efficient Data Export: One-button data export to Excel simplified data manipulation and further analysis
Data Accuracy: Filtered self-service reports enhanced data accuracy and dramatically reduced dependency on out-of-date data
Speed and Longevity: Our ultra-quick reporting system provided rapid access to historic data, enabling queries spanning years of information to be run quickly and easily

Conclusion: Elevating Store Reporting and Data-Driven Decision-Making

Through the implementation of our Excellence Centralised Reporting suite, our client transformed their approach to store reporting.

What was once a laborious and complex process now stands as an agile, real-time source of insights. Now our client’s internal stakeholder teams can confidently make informed decisions, driving efficiencies, enhancing store interactions, and ultimately maintaining their competitive edge in the market.