RATIONALISE
CENTRALISE
STANDARDISE

Welcome to the Excellence Platform from Cognatech

Excellence is a web-delivered Business Intelligence platform, designed to meet the demands of businesses managing complex retail estates.

Achieve operational excellence with a streamlined, data-driven approach to retail management – helping you to rationalise, centralise and standardise.

The Excellence Way

At Cognatech, we understand that every business is unique, and finding an out of the box solution that fits your operations can be challenging, if not impossible.

That’s where our Excellence platform stands apart. Designed from the ground up to support complex retail businesses, Excellence is adaptable to meet your specific needs. Whether you operate across multiple fascias, countries, a hybrid of company- and franchise-owned sites, or have locations of varying types, Excellence can be tailored to fit seamlessly.

It combines all the essential functions for managing hundreds or even thousands of outlets into one powerful, user-friendly system. By driving efficiencies, standardising processes, and centralising data, Excellence enables the right information to be in the hands of those who need it most.

With a wide range of features enabling efficient management of your retail estate, regardless of it’s shape or size, the Excellence platform is built for flexibility and scalability.

The platform is fully customisable, brandable, and configurable to suit your business. Discover the power and adaptability of the system, and how it can positively benefit you – explore some of the key features.

There are lots of features to explore in the Excellence platform – click a button to jump to a section, or read on to see each section!

Store Tasking

Regional Management

Regulatory Compliance

Store Tasking

Excellence provides a Store Tasking system that simplifies complex retail estate management, and provides centralised real-time visibility of task completion and results across your entire estate.

This streamlined approach ensures that management stays connected and informed, offering a consolidated way to keep their ‘finger on the pulse’ of operations, efficiency and accountability across the business.

Regional and Area Management

With Excellence, Regional and Area Managers gain the tools to manage large scale and diverse estates efficiently.

Dedicated real-time KPI dashboards provide instant visibility, allowing managers to monitor compliance and swiftly identify issues on their region.

Site visits are standardised and centralised, with results, alongside any corrective actions, immediately shared across the business, ensuring swift response and continuous improvement.

Regulatory Compliance

Utilitising Excellence to manage and maintain regulatory requirements across the whole estate is a breeze.

We create tailored processes matched to your specific requirements that ensure compliance activities are straightforward for staff to complete, and that compliance levels and exceptions are up-to-the-minute and clearly visible throughout the business.

This streamlined approach enhances monitoring complex compliance management and drives swift corrective actions, keeping your business aligned with the correct and most up to date regulatory standards.

Audits & Visits

The Excellence platform allows you to manage any type of audit or visit that your business and locations require.

Whether it’s an internal Health and Safety Audit, Mystery Shop, External/Third Party Audit or a VM or store standards visit, the platform allows you to standardise processes and ensures results are instantly accessible to those who need them.

This capability streamlines audit and visit management, improving response times, visibility and consistency across your business.

Comms Platform

Excellence includes a fully integrated and centralised Comms Platform that allows you to easily connect with your team and build engagement.

Whether it’s sharing updates, promoting initiatives, or driving collaboration, the Comms platform streamlines communication, engaging the whole team and keeping everyone aligned across the business.

Central Reporting

The Excellence platform offers a comprehensive Reporting Suite tailored to your specific needs.

Complex reporting capabilities are put in the hands of central teams, without the need for report writing knowledge, allowing every team to get the data they need, when they need it. We ensure the standardisation of KPI’s and can integrate data from other sources.

This enables data to be easily shared and analysed across various departments, ensuring all teams have the insights they need to make informed decisions driving performance.

Knowledge Base

Centralise critical data for your shop floor and field staff with an easy to access Knowledge Base, available anywhere.

Designed for simplicity and optimised for mobile devices, it supports feature-rich content, including images and videos.

Whether it’s procedures, datasheets, how-to guides or more, the knowledge base is the ideal solution for storing and sharing essential information efficiently across your teams.

Franchise Assurance

Ensure consistency and compliance across your franchise network with Franchise Assurance.

The Excellence platform provides franchise owners with the tools and insights needed to maintain brand standards and operational excellence.

From real-time reporting to centralised communication, utilising Franchise Assurance empowers both franchisors and franchisees to monitor performance, address issues quickly and maintain brand integrity across all locations.